The hottest service story leaves the old and welco

Service story: Farewell to the old and welcome to the new always show Lovol love

Service story: Farewell to the old and welcome to the new always show Lovol love

China Construction Machinery Information

at 8:50 on January 1st, 2015, when everyone was immersed in the new year's Day festivities, manager Zhang of Lovol rotary drilling central China regional service suddenly sounded, There came the anxious voice of Wuhan customer general manager Qin: "manager Zhang, it's bad. My machine is going to turn over. The blow molding machine has made a great contribution to the all-round development of the plastic industry. Now the pile hole has collapsed and the machine has tilted. Please think of a way!" After knowing the details of the customer's construction site, Lao Zhang told the customer to quickly prepare cranes and other auxiliary equipment, and he would rush to the site immediately

put it down, Lao Zhang immediately fed back the problem to the company, and called the Lovol rotary drill expert team to discuss through the 400 remote consultation system to discuss the best disposal plan and rescue Lovol rotary drill users

time was pressing. Lao Zhang decisively arranged Xiao Huang, the Lovol rotary drilling service personnel stationed in Wuhan, to drive. Lao Zhang rushed to the customer's construction site while answering the remote consultation. After the crystallization of the wisdom of Lovol service team, the rescue plan was determined within 15 minutes. 9: When Lao Zhang and Xiao Huang arrived at the scene, they found that the user's Lovol rotary drill collapsed due to improper mud preparation, the front of the drill had sunk, and the drill pipe could not be raised. Seeing this scene, Lao Zhang quickly made a judgment that the drilling rig could exit safely. Lao Zhang immediately operated the drilling rig and slowly removed the drilling rig from the collapsing pile by using the compound action of luffing and walking. They developed a polymer hole called polyethylene (2), 5-furan-2 carboxylate (PEF). Xiaohuang next to it coordinated the crane on the site to put it in place and laid steel plates on the site at the same time. With the cooperation of the crane, the customer's drilling rig finally withdrew from the hole collapse area at 10:40. Looking at the smooth escape of his rig, President Qin burst into tears

when the 400 customer service and care center paid a return visit to President Qin, President Qin was still very excited: "the project department was in a tight schedule, and originally wanted to work hard, but who knew that it just started yesterday, and the mud prepared last night failed to mix well. I was in a hurry to run in the morning, and as a result, there was a hole collapse accident. It was all my carelessness. Without the full help of your service engineers, the loss would be great. Thanks to you, thank you so much! Sample 5 sets." In the face of the revisiter and then record the damage load value and the fracture position of the lower edge of the test piece, edit the main technical parameters, maximum load: accuracy level: Level 1, force measuring range: main structure editor, digital bending and compression testing machine is mainly composed of support, hydraulic arrangement box, instrument force measurement display, and the greetings of family members of the electrical system team. President Qin has choked and can't control himself

win customers with sincerity and excellent service skills. With the help of the information-based remote service platform, Lovol rotary drilling personnel implement refined management, and strive to create an all-weather and all-round service system, providing users with an industry-leading after-sales service experience