The hottest service outsourcing upgrade in Chengdu

Chengdu service outsourcing upgrades the rapid development of call center business

American writer Friedman discussed in his book "the world is flat": service outsourcing is one of the ten driving forces to realize globalization

at the Western China International Expo, Chengdu high tech Zone successively "won" three big orders of "rich" service outsourcing from Maersk, Siemens and Shibang within one day, with a great potential to "flatten" the world

as an important carrier of the software and service outsourcing industry in Chengdu, in recent years, the service outsourcing enterprises in the high-tech zone have jumped from year to year: in 2006, the sales revenue of the software and service outsourcing industry reached 15.3 billion yuan, an increase of 62.8% year-on-year; After the earthquake in 2008, the sales revenue still increased to 26billion yuan; As of May this year, the software and service outsourcing industry in this area has achieved a sales revenue of 12billion yuan, an increase of 30% year-on-year

take the road of specialization

a few years ago, when Intel first entered Chengdu high tech West Zone, there were few "neighbors". This year, the administrative director of Chengdu SOBE digital in the park has "complained" to the Management Committee: there are too many enterprises in the park, and it is difficult to find parking spaces. In the first half of this year alone, the district successfully introduced 36 software and service outsourcing enterprises, including 3 of the world's top 500 enterprises

the public technology support platform of the national software industry base (Chengdu) planned by the high tech Zone with hundreds of millions of funds has initially formed a main platform of the software public technology platform and four sub platforms of IC design, digital media, service outsourcing 3.3.2 quality level and information security. The platform has provided services to 11 software enterprises such as Qiming software and pinnacle

at present, the high-tech zone has accounted for more than 70% of the output value of Chengdu's service outsourcing industry. The high tech Zone believes that it will be the direction of future efforts to identify the market, identify the positioning, and take the road of specialization to establish core competitiveness. The specific approach is to change the previous extensive investment promotion strategy, abandon the herd, study the situation of relevant industries through professional knowledge, and then formulate appropriate investment promotion strategies in combination with the actual situation

in the next step, the high tech Zone will aim at the rapid development of domestic call center business, create a call model park, and support overseas call center business; In terms of communication, encourage outsourcing of communication business, face 3G applications, and promote R & D and testing business with Nokia as the leader; Pay special attention to outsourcing to Japan, vigorously undertake ITO development and BPO business to Japan, and the company achieved substantial growth in revenue and net profit in the first quarter of 2018

the curtain is slowly opening. In the agreement signed with Siemens on the 16th, Siemens' global IT operation center will be located in Chengdu high tech Zone to provide 24-hour services in four languages, including call service, data center and software system engineering

strengthen the talent advantage

for a long time, Chengdu's human resources have been considered to be important in attracting service outsourcing, and the use of highly active San (acrylonitrile styrene copolymer) can well improve the above problem conditions. There are more than 70 scientific research institutions, with a total of 630000 professional and technical personnel, ranking fourth in large and medium-sized cities in China and first in the western region; The cost is less than 1/3 of that of developed coastal cities and the employee turnover rate is only 5%, forming a depression that attracts service outsourcing enterprises

"the high-end depends on hunting, the middle-end depends on introduction, and the low-end depends on practical training". Chengdu high tech Zone revealed that it will cooperate with professional human resources companies to market talent work, so as to solve the current problem of high-end talent shortage